Service · Conversational AI Development
Conversational AI & Chatbot Development
Conversations that feel human and get things done.
Octobit8 builds AI chatbots and voice assistants for WhatsApp, websites, mobile apps and phone lines, connected to your bookings, records and payments, in the languages your customers actually speak.
Customers expect instant answers at 11pm, in their language, on the channel they already use. Old rule-based bots break the moment someone phrases a question differently, and hiring enough staff for every channel and shift is expensive. Modern conversational AI understands intent, remembers context and completes transactions — we build it so it stays on-brand, on-policy and knows when to hand over to a person.
Who is this for
Common profiles that get the most out of this service.
WhatsApp AI assistants
Built on the official WhatsApp Business Platform, with templates, rich media, catalogues, payments and opt-in management.
Website and in-app chat
Embedded assistants for sales, support and onboarding.
Voice AI agents
Inbound and outbound phone agents with natural speech, interruption handling and call transfer.
Internal assistants
HR, IT and operations helpdesks on Slack, Microsoft Teams or your intranet.
Omnichannel platforms
One brain across WhatsApp, web, Instagram, SMS and voice, with shared conversation history.
Multi-tenant bot SaaS
White-label conversational platforms for agencies and resellers serving many businesses.
What sets it apart
Principles we apply on every engagement—so results are measurable, not just delivered.
Natural understanding
LLM-based intent and entity handling that copes with typos, slang and mixed languages such as Hinglish.
Multilingual by design
English, Hindi and other Indian and international languages, with language detection and consistent tone.
Grounded answers
RAG over your FAQs, policies and product data so answers are accurate and current.
Transactions
Bookings, rescheduling, order tracking, quotes, payments and lead capture through your APIs.
Human hand-off
Seamless escalation to live agents with full conversation context, via your helpdesk or CRM.
Safety & analytics
Content filters, topic boundaries and PII handling, plus containment rate, CSAT and drop-off tracking.
Capabilities & deliverables
Concrete workstreams we plan, execute, and hand over with documentation and dashboards.
WhatsApp AI assistants
The channel most of your customers already use.
- ▸Templates, rich media, catalogues and payments
- ▸Opt-in management within Meta policy
- ▸Proactive reminders and confirmations
Voice AI agents
Inbound and outbound calls that sound natural.
- ▸Interruption handling and barge-in
- ▸Call transfer to a live agent
- ▸Multilingual speech-to-text and text-to-speech
Website, app and internal chat
Embedded assistants wherever your users already are.
- ▸Sales, support and onboarding flows
- ▸HR/IT helpdesks on Slack or Teams
- ▸Shared history across channels
What you get
Concrete deliverables from this engagement.
A live assistant on your chosen channels
Conversation flows, prompts and knowledge base
Integrations with your business systems
Live-agent console or helpdesk hand-off
Analytics dashboard and monthly optimisation report
Additional benefits
How we work with you
A phased approach with clear artifacts—so stakeholders see progress weekly, not only at launch.
Conversation design
We map top customer journeys, tone of voice, escalation rules and success metrics.
- Journey maps
- Tone guide
- Escalation rules
Integration plan
We connect to your booking engine, CRM, EHR, LMS, payment gateway or helpdesk.
- Integration spec
- Data-access plan
Build and test
Prototype on your real FAQs and transcripts, then test with scripted and live user sessions.
- Working prototype
- Test session report
Channel launch
Business verification, number setup, template approvals and go-live.
- Live channel
- Approved templates
Optimise
Weekly review of failed conversations and continuous improvement.
- Weekly optimisation report
- Updated flows
Use cases by industry
Where teams in our focus industries are already applying this service.
Travel & Hospitality
- ▸WhatsApp assistant for cab and tour bookings with live quotes and driver details
- ▸Hotel guest concierge for check-in, room service, local recommendations and upsells
- ▸Post-trip feedback and review collection bot
Healthcare
- ▸Appointment booking, reminders and rescheduling on WhatsApp
- ▸Pre-visit intake questionnaire and document collection
- ▸Patient FAQ and follow-up care assistant, with clear escalation to clinical staff
EdTech
- ▸Admissions counsellor bot that answers course, fee and eligibility questions and books calls
- ▸24/7 learner support for course access, schedules and certificates
- ▸Parent-communication assistant for attendance, results and fee reminders
Stack & integrations
Representative tools—we meet you where your stack already lives and document every handoff.
Channels
- —WhatsApp Business Platform (Meta Cloud API), Twilio (BSP)
- —Web chat SDKs
- —Instagram, SMS
Voice
- —Twilio Voice, Exotel, SIP
- —Deepgram, ElevenLabs, Azure Speech, Google, Sarvam AI
Models & integrations
- —Claude, GPT, Gemini, Llama
- —Salesforce, HubSpot, Zoho, Freshdesk, Zendesk
Backend
- —Python, Node.js, FastAPI
Good to know
Set expectations clearly
- ✓We recommend disclosing that customers are talking to AI
- ✓Customers accept AI well when it’s fast, accurate and hands over easily to a person
Costs and languages
- ✓Meta charges per WhatsApp message by category and country, separate from our fees
- ✓We design flows that keep messaging costs low
- ✓Each language is tested with native speakers before launch
Engagement models
Discovery & Assessment
Fixed fee, 1–2 weeks — mapping journeys, channels and integrations before you commit.
WhatsApp AI Assistant Launch Pack
Fixed price, 3–4 weeks, live on WhatsApp or web with one transaction flow.
Managed AI Operations
Monthly fee for ongoing conversation review, tuning and new-flow development.
Starter offer
WhatsApp AI Assistant Launch Pack
3–4 weeks · [₹ / $ amount — confirm before publishing] plus channel charges
Includes your top [20] FAQs, one transaction flow (booking, enquiry or lead capture), human hand-off and an analytics dashboard. The first month of tuning is included.
Frequently asked questions
Will customers know they are talking to AI?▼
Can it work in Hindi or regional languages?▼
What does WhatsApp messaging cost?▼
Can we keep our existing helpdesk?▼
Often paired with
Ready to talk specifics?
Share your goals, timelines, and stack—we will propose a scoped next step.