Travel & Hospitality product
WhatsApp AI Bot for Restaurants
An AI assistant on WhatsApp for restaurants and cloud kitchens—table reservations, direct orders, payments, order tracking, offers, and feedback, 24/7.
Runs on the official WhatsApp Business Platform and connects to your POS: it shares the menu, takes table reservations and manages the waitlist, takes takeaway and delivery orders with add-on suggestions and secure payment links, sends order status updates, answers questions about timings, location, and dietary options, runs offers and loyalty campaigns, collects feedback after each visit, and hands over to staff when needed—bringing in direct orders without aggregator commission.
01 / Features
Product features
Capabilities your clinical and operational teams typically need—organized by how your organization delivers care.
Reservations & waitlist
- Table bookings with party size, time, and special requests
- Waitlist management with “table ready” alerts
- Reminders that reduce no-shows
Direct ordering
- Interactive menu with photos, prices, and dietary tags
- Takeaway and delivery orders with add-on and combo suggestions
- Secure payment links and order status updates
Questions & information
- Answers on timings, location, parking, allergens, and dietary options
- Event, catering, and party booking enquiries
Offers, loyalty & feedback
- Offers, birthday wishes, and win-back messages to opted-in customers
- Loyalty points and repeat-order shortcuts
- Feedback after each visit, with unhappy customers routed to the manager
Languages & staff handoff
- Replies in English, Hindi, and other Indian languages
- Handoff to staff with full conversation history
- Analytics on orders, reservations, and campaign results
02 / Workflows
Clinical & operational workflows
Menu → order → payment → delivery
The customer browses the menu, orders and pays in the chat, the order goes to the kitchen, and status updates follow until delivery.
Reservation → reminder → seated
The bot takes the booking, sends a reminder on the day, and alerts the guest when the table is ready.
Lapsed customer → offer → repeat order
Customers who haven’t ordered in a while get a personalised offer and can reorder their favourite in one tap.
03 / Ecosystem
Integrations & ecosystem
- Official WhatsApp Business Platform (Cloud API)
- Restaurant POS and kitchen display systems via APIs
- Payment gateways
- Delivery partners for last-mile fulfilment
04 / Governance
Security & compliance
- Official WhatsApp Business API with opt-in management and approved message templates
- Payments handled through PCI-DSS compliant gateways—card details never pass through the chat
- Booking details shared only with the verified guest’s registered number
- Conversation data stored in your cloud, encrypted, with retention controls aligned to DPDP/GDPR-style requirements
05 / Outcomes
Outcomes for your practice
More direct orders with no aggregator commission
Fewer no-shows on reservations
More repeat customers through offers and loyalty
Fewer phone calls during busy hours
06 / Fit
Who it's for
Can go live in a few weeks on top of your existing software.
Pairs with our AI Powered Restaurant Management System.
Discuss your rollout
Share your locations, specialties, and compliance needs—we'll map a sensible implementation plan.
Contact Octobit8