Healthcare product
WhatsApp AI Bot for Orthopedic Clinics
An AI assistant on WhatsApp for orthopedic clinics—appointments, X-ray and MRI bookings, surgery enquiries, physiotherapy reminders, and recovery check-ins, 24/7.
Runs on the official WhatsApp Business Platform and connects to your clinic system: it books consultations and imaging, answers questions about knee and hip replacement, arthroscopy, and spine procedures including costs, sends pre-surgery instructions, shares home exercise videos and physiotherapy reminders, collects pain and mobility check-ins during recovery, and hands over to staff when needed. Severe pain, numbness, or swelling after a cast or surgery is escalated straight away.
01 / Features
Product features
Capabilities your clinical and operational teams typically need—organized by how your organization delivers care.
Appointment booking & reminders
- Book, reschedule, and cancel appointments using live doctor availability from your system
- Reminders before each visit to reduce no-shows
- Queue and token status updates on the day of the visit
Surgery enquiries & preparation
- Answers about joint replacement, arthroscopy, spine, and fracture surgery from your approved material
- Package costs, insurance, and EMI information
- Pre-surgery instructions and checklists
Recovery & physiotherapy
- Home exercise videos and physiotherapy session reminders
- Weekly pain and mobility check-ins shared with the care team
- Cast, suture removal, and follow-up X-ray reminders
Reports, prescriptions & payments
- Reports and prescriptions shared securely after identity verification
- Payment links for consultations and procedures, with receipts
- Upcoming appointments and visit history on request
Languages & voice
- Replies in English, Hindi, and other Indian languages
- Understands voice notes from patients and family members
Safety & staff handoff
- Recognises urgent messages such as severe pain, numbness, or swelling after a cast or surgery and tells the patient to seek emergency care while alerting staff
- Never diagnoses or prescribes—medical questions are routed to doctors
- Handoff to the right staff member with full conversation history
- Shared inbox and analytics on bookings, questions, and response times
02 / Workflows
Clinical & operational workflows
Patient message → appointment booked
The patient asks for an appointment, the bot shows available slots from your system, books it, and sends a reminder before the visit.
Knee replacement → recovery on WhatsApp
After discharge, the patient gets daily exercise reminders and weekly check-ins, and the team is alerted if recovery falls behind.
Urgent message → emergency guidance → staff alert
If a patient mentions severe pain, numbness, or swelling after a cast or surgery, the bot tells them to seek emergency care immediately and alerts the on-duty team.
03 / Ecosystem
Integrations & ecosystem
- Official WhatsApp Business Platform (Cloud API)
- Hospital and clinic management systems via APIs
- Payment gateways
- SMS and email fallback for patients not on WhatsApp
04 / Governance
Security & compliance
- Official WhatsApp Business API with opt-in management and approved message templates
- Does not diagnose or prescribe—clinical questions are routed to doctors
- Reports shared only after verifying the patient’s registered number and identity
- Conversation data stored in your cloud, encrypted, with retention controls aligned to DPDP/HIPAA-style requirements
05 / Outcomes
Outcomes for your practice
Far fewer calls to the front desk
Better recovery outcomes and more surgery enquiries converted
Patients reached on the app they already use
Consistent, accurate answers around the clock
06 / Fit
Who it's for
Can go live in a few weeks on top of your existing software.
Pairs with our AI Powered Ortho Clinic Management System.
Discuss your rollout
Share your locations, specialties, and compliance needs—we'll map a sensible implementation plan.
Contact Octobit8