Travel & Hospitality product
WhatsApp AI Bot for Hotels
An AI assistant on WhatsApp for hotels and resorts—direct bookings, pre-arrival check-in, guest requests, upsells, and reviews, 24/7 in multiple languages.
Runs on the official WhatsApp Business Platform and connects to your PMS: it answers questions about rooms, rates, and facilities, takes direct bookings with secure payment links, sends pre-arrival messages to collect ID and arrival times, offers upgrades and airport transfers, takes room service and housekeeping requests during the stay, shares the bill at checkout, asks happy guests for reviews, and hands conversations to staff when needed—cutting OTA commissions and front desk calls.
01 / Features
Product features
Capabilities your clinical and operational teams typically need—organized by how your organization delivers care.
Direct bookings
- Answers questions about rooms, rates, facilities, and policies from your PMS and documents
- Shows live availability and takes bookings with secure payment links
- Follows up with guests who asked but didn’t book
Pre-arrival & check-in
- Collects ID, arrival time, and preferences before arrival
- Offers upgrades, early check-in, airport transfers, and packages
- Shares directions, Wi-Fi details, and check-in instructions
During the stay
- Takes housekeeping, maintenance, and room service requests
- Books spa, restaurant, and activity slots
- Recommends local attractions from your curated list
Checkout & reviews
- Shares the bill and payment link at checkout
- Requests reviews from happy guests and routes unhappy ones to the manager
Languages & staff handoff
- Replies in English, Hindi, and other languages your guests speak
- Handoff to the front desk with full conversation history
- Shared inbox and analytics on bookings, requests, and response times
02 / Workflows
Clinical & operational workflows
WhatsApp enquiry → direct booking
A guest asks about rooms, gets live rates, and books and pays in the chat—no OTA commission.
Booking confirmed → pre-arrival upsell
Two days before arrival, the bot collects arrival details and offers an airport transfer or room upgrade.
Guest request → task → done
A guest asks for extra pillows, the request goes to housekeeping, and the guest is updated when it is delivered.
03 / Ecosystem
Integrations & ecosystem
- Official WhatsApp Business Platform (Cloud API)
- Hotel PMS and booking engines via APIs
- Payment gateways
- Review platforms such as Google and TripAdvisor
04 / Governance
Security & compliance
- Official WhatsApp Business API with opt-in management and approved message templates
- Payments handled through PCI-DSS compliant gateways—card details never pass through the chat
- Booking details shared only with the verified guest’s registered number
- Conversation data stored in your cloud, encrypted, with retention controls aligned to DPDP/GDPR-style requirements
05 / Outcomes
Outcomes for your practice
More direct bookings and lower OTA commissions
Higher ancillary revenue from upsells
Fewer calls to the front desk
Better review scores from faster service
06 / Fit
Who it's for
Can go live in a few weeks on top of your existing software.
Pairs with our AI Powered Hotel Management System.
Discuss your rollout
Share your locations, specialties, and compliance needs—we'll map a sensible implementation plan.
Contact Octobit8