Healthcare product
WhatsApp AI Bot for Eye Hospitals
An AI assistant on WhatsApp for eye hospitals and clinics—appointments, cataract and LASIK enquiries, surgery preparation, post-op eye-drop reminders, and spectacle orders, 24/7.
Runs on the official WhatsApp Business Platform and connects to your eye hospital system: it books eye check-ups, answers questions about cataract, LASIK, and other procedures including package costs, sends pre-surgery instructions, reminds patients about eye drops after surgery, books post-op reviews, updates them on spectacle and contact lens orders, and hands over to staff when needed. Sudden vision loss, chemical injury, or eye trauma is escalated immediately.
01 / Features
Product features
Capabilities your clinical and operational teams typically need—organized by how your organization delivers care.
Appointment booking & reminders
- Book, reschedule, and cancel appointments using live doctor availability from your system
- Reminders before each visit to reduce no-shows
- Queue and token status updates on the day of the visit
Surgery enquiries & preparation
- Answers about cataract, LASIK, glaucoma, and retina procedures from your approved material
- Package costs, insurance, and EMI information
- Pre-surgery instructions and checklists
Post-op care & optical
- Eye-drop schedules with reminders after surgery
- Post-op review bookings (day 1, week 1, month 1)
- Spectacle and contact lens order updates
- Glaucoma and diabetic eye check-up recalls
Reports, prescriptions & payments
- Reports and prescriptions shared securely after identity verification
- Payment links for consultations and procedures, with receipts
- Upcoming appointments and visit history on request
Languages & voice
- Replies in English, Hindi, and other Indian languages
- Understands voice notes from patients and family members
Safety & staff handoff
- Recognises urgent messages such as sudden vision loss, chemical injury, or eye trauma and tells the patient to seek emergency care while alerting staff
- Never diagnoses or prescribes—medical questions are routed to doctors
- Handoff to the right staff member with full conversation history
- Shared inbox and analytics on bookings, questions, and response times
02 / Workflows
Clinical & operational workflows
Patient message → appointment booked
The patient asks for an appointment, the bot shows available slots from your system, books it, and sends a reminder before the visit.
Cataract enquiry → surgery → post-op care
The bot answers package questions, books the evaluation, sends prep instructions, and runs eye-drop reminders and review bookings after surgery.
Urgent message → emergency guidance → staff alert
If a patient mentions sudden vision loss, chemical injury, or eye trauma, the bot tells them to seek emergency care immediately and alerts the on-duty team.
03 / Ecosystem
Integrations & ecosystem
- Official WhatsApp Business Platform (Cloud API)
- Hospital and clinic management systems via APIs
- Payment gateways
- SMS and email fallback for patients not on WhatsApp
04 / Governance
Security & compliance
- Official WhatsApp Business API with opt-in management and approved message templates
- Does not diagnose or prescribe—clinical questions are routed to doctors
- Reports shared only after verifying the patient’s registered number and identity
- Conversation data stored in your cloud, encrypted, with retention controls aligned to DPDP/HIPAA-style requirements
05 / Outcomes
Outcomes for your practice
Far fewer calls to the front desk
More surgery enquiries converted and better post-op compliance
Patients reached on the app they already use
Consistent, accurate answers around the clock
06 / Fit
Who it's for
Can go live in a few weeks on top of your existing software.
Pairs with our AI Powered Eye Hospital Management App.
Discuss your rollout
Share your locations, specialties, and compliance needs—we'll map a sensible implementation plan.
Contact Octobit8