Healthcare product
WhatsApp AI Bot for Diagnostics Centers
An AI assistant on WhatsApp for labs and imaging centers—test bookings, home sample collection, preparation instructions, report delivery, and health packages, 24/7.
Runs on the official WhatsApp Business Platform and connects to your lab and imaging systems: patients upload a prescription and the bot identifies the tests and quotes the price, books walk-in or home sample collection, sends fasting and scan preparation instructions, shares live collection status, delivers reports securely as soon as they are approved, explains health checkup packages, and hands over to staff when needed.
01 / Features
Product features
Capabilities your clinical and operational teams typically need—organized by how your organization delivers care.
Test booking & home collection
- Upload a prescription—AI identifies the tests and shares the price for staff-confirmed booking
- Book walk-in slots or home sample collection with phlebotomist tracking
- Fasting, contrast, and scan preparation instructions sent automatically
Reports & packages
- Reports delivered on WhatsApp as soon as they are approved
- Simple, patient-friendly report summaries with a prompt to consult their doctor
- Health checkup packages, corporate camps, and offers
- Reminders for repeat tests such as HbA1c and thyroid profiles
Payments & records
- Payment links and receipts on WhatsApp
- Past reports on request after identity verification
Languages & voice
- Replies in English, Hindi, and other Indian languages
- Understands voice notes from patients and family members
Safety & staff handoff
- Routes urgent requests and critical results to staff immediately
- Never diagnoses or prescribes—medical questions are routed to doctors
- Handoff to the right staff member with full conversation history
- Shared inbox and analytics on bookings, questions, and response times
02 / Workflows
Clinical & operational workflows
Prescription photo → booking → report
The patient sends a prescription photo, gets a price and slot, the sample is collected at home, and the approved report arrives on WhatsApp.
Report approved → delivered
As soon as the reporting doctor approves the report, the patient receives it on WhatsApp with a simple summary.
Repeat test due → reminder → booking
Patients on regular monitoring get a reminder when their next test is due and can book home collection in the same chat.
03 / Ecosystem
Integrations & ecosystem
- Official WhatsApp Business Platform (Cloud API)
- Lab (LIMS) and imaging (RIS/PACS) systems via APIs
- Payment gateways
- SMS and email fallback for patients not on WhatsApp
04 / Governance
Security & compliance
- Official WhatsApp Business API with opt-in management and approved message templates
- Does not diagnose or prescribe—clinical questions are routed to doctors
- Reports shared only after verifying the patient’s registered number and identity
- Conversation data stored in your cloud, encrypted, with retention controls aligned to DPDP/HIPAA-style requirements
05 / Outcomes
Outcomes for your practice
Far fewer calls to the front desk
More home collection bookings and fewer “is my report ready?” calls
Patients reached on the app they already use
Consistent, accurate answers around the clock
06 / Fit
Who it's for
Can go live in a few weeks on top of your existing software.
Pairs with our AI Powered Diagnostics Center Management System.
Discuss your rollout
Share your locations, specialties, and compliance needs—we'll map a sensible implementation plan.
Contact Octobit8